Return Policy
Our return policy is 30 days. If we don’t receive item back 30 days after it was purchased, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
Any item not that is custom-made, not in its original condition, is damaged or missing parts , or returned more than 30 days after delivery will not be eligible for return/exchange.
To initiate your return, we require a receipt or proof of purchase.
Please contact us first via contact us form and we will guide you through the process of return/exchange.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@vickyhase.com.
Sale items (if applicable)
Only regular priced items may be returned/refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@vickyhase.com and we will exchange your item.
Shipping
To return your product, you should mail your product to the address indicated in the email.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.